Help Center

Find the answer fast and get back to the conversation.

Search by the words people actually use when something goes wrong, or browse the most common Voksly setup, room, billing, and language topics below.

AI Help Assistant

Live AI

Ask the Voksly AI and get step-by-step help fast.

Ask how to start a call, open a room, fix billing, compare plans, switch languages, or choose the right package.

Built for Voksly questions only. It can guide setup, rooms, plans, credits, recordings, and support without sending people into a generic FAQ maze.

Meeting Credits Calculator

See how many credits a room will use.

Two participants remain a standard call. Meeting credits only apply to the 3rd participant and beyond.

Credits Needed

1.00 credits

3 people for 60 minutes uses 1.00 meeting credit.

How It Works

2 participants use no meeting credits. 1 extra participant for 60 minutes = 1.00 credit.

Search Results

Suggested help based on what you typed

Popular Topics

Start with the problems people hit most often

Calls

Why can’t I start a call?

You may be out of minutes, missing a plan, or trying to call before your profile ID is set.

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Rooms

Why can’t this guest join the room?

Guests need a valid room invite link, a display name, and guest room access enabled for the account or workspace hosting the room.

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Credits

When do meeting credits get used?

Two people is still a normal call. Credits only apply for the third person and beyond in a hosted room.

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Recordings

How do recordings and meeting notes work?

Recorded rooms save under the host account with downloadable video, transcript PDFs, and AI meeting notes when processing finishes, if those features are included on the active plan.

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Billing

Which plans include recording storage?

Recording storage depends on plan level. Check the pricing page for the current storage limits and recording features included with each plan.

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Preferences

How do I change my language?

Update your speaking and incoming translation settings in your account under Language Preferences.

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Account

How do I filter the Usage Log by time period?

Use the Usage Log period filter to view the current billing cycle, the last 30 or 90 days, or all recorded activity.

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